Privacy Policy

Effective Date: 19/01/2026

This Privacy Policy explains how Australian Roofing Supplies Pty Ltd (hereinafter “xSpray”) (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you visit or interact with our website xspray.co (the “Website”), including when you purchase products, submit an enquiry, or subscribe to receive updates.

We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

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1. Personal Information We Collect

We may collect personal information in the following ways:

(a) Information you provide to us

• Contact details: name, email address, phone number, business name (if provided), delivery/billing address, suburb/state/postcode.

• Order and transaction details: products purchased, order number, delivery preferences, communications about orders and returns.

• Enquiry/support information: information you submit via forms (including Forminator forms), phone or email—plus any photos or details you provide for troubleshooting.

• Account details (if you create an account): login credentials and saved preferences.

(b) Information collected automatically

• Usage and device data: IP address, browser type, device identifiers, pages visited, time spent, referring pages, and basic diagnostics.

• Cookies and similar technologies: used to help the Website function properly, remember preferences, and analyse traffic.

(c) Spam and abuse prevention

• We may use Cloudflare Turnstile (via Forminator) to help prevent spam and automated misuse of our forms. Turnstile may collect and process certain technical information (such as IP address, device/browser signals and interaction data) to determine whether a submission is likely to be genuine.

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2. How We Use Personal Information

We may use personal information to:

• process and fulfil orders, deliver products, and manage returns/warranties;

• respond to enquiries, provide product support and troubleshooting;

• administer your account (if applicable);

• improve our Website, products and customer experience;

• maintain Website security, prevent fraud/spam, and protect our systems;

• send service-related messages (e.g., order updates, security notices, product safety notices);

• send marketing communications where permitted by law (see section 6).

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3. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

• Delivery and logistics providers (to ship orders and provide tracking).

• Payment providers (to process payments). We generally do not store full card details on our systems.

• Website, hosting and IT providers (including platforms, plugins and security tooling).

• Analytics and advertising providers (where enabled) to understand Website performance and improve marketing effectiveness.

• Customer service tools used to manage enquiries and support tickets.

• Professional advisers such as accountants, lawyers or auditors where required.

• Regulators, law enforcement, courts or other parties where we are required or authorised by law, or where necessary to protect our rights and users’ safety.

• Business sale/transfer: if our business structure changes (sale, merger, restructure), personal information may be transferred as part of that transaction, subject to appropriate safeguards.

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4. Overseas Disclosures

Some of our service providers (for example, hosting, cloud storage, analytics, security or email platforms) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate protections are in place.

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5. Cookies, Analytics and Site Functionality

We use cookies and similar technologies to:

• enable core site features (e.g., cart and checkout);

• remember preferences;

• measure traffic and improve performance.

You can manage cookies through your browser settings. Disabling cookies may affect Website functionality (including checkout).

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6. Marketing Communications

Where you have opted in (or where otherwise permitted by law), we may send marketing communications. You can opt out at any time by using the unsubscribe link in emails or contacting us directly. We aim to comply with the Spam Act 2003 (Cth).

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7. Data Security and Retention

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

No method of transmission or storage is completely secure. We retain personal information only for as long as necessary for the purposes described in this policy, including meeting legal, tax and warranty obligations.

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8. Access, Correction and Complaints

You may request access to, or correction of, personal information we hold about you. You may also request deletion where applicable (noting we may need to retain some information for legal, tax, warranty or fraud-prevention purposes).

If you have a complaint about how we handle personal information, please contact us using the details below and we will respond within a reasonable time.

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9. Third-Party Websites

Our Website may contain links to third-party sites. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Website indicates acceptance of the updated policy.

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11. Contact Us

For privacy enquiries, access/correction requests, or complaints, contact:

Australian Roofing Supplies Pty Ltd (hereinafter “xSpray”)
Email: [email protected]
Website: xspray.co